Return policy: Business (B2B) customers

As a business customer you can request a return if the received goods are not as expected. For instance, if you have received a product with visible transport damage, a product with a technical defect, or when a product has been delivered to you that you did not order. For this you can request an RMA (Return Merchandise Authorization).

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Warranty terms:
Please note, Spare parts Are individually tested on either pcb test machine or other testing equipment. We at 366 DIRECT LTD go through a strict and dedicated testing procedure with all most items, mainly lcds.
Due to the Strict testing, We assure all lcd modules will be working perfect as each individual one would have been tested pre-hand. Our lcds and parts are inlaid with a security seal and other security marks.
The warranty does not cover risks of product’s damage or loss during transportation by post or any other delivery service company.

Once ordered, We do not carry out a refund policy on such items, unless batch is defaulted. Parts are subject to a non refund policy.

Lcds are normally sent out with bubble wrap protection. Samsung lcds are sent out in their original blister but does carry an excess weight of around 12gramms per blister packing. Lcds are of fragile nature and not covered by most courier companies.
We therefore recommend extra secure packing for a slight extra fee. We do initially care and secure lcd modules due to its fragility. Certain weight or volume may adapt to a little higher delivery cost but is all-worthwhile in the long run due to its secureness whilst in transportation.

We at 366 DIRECT LTD only supply dealers/traders with a strict minimum purchase agreement. Pls email or contact us in regards to the minimum purchase required to become a dealer.
Expenses for shipping of the defected equipment both ways to and from the Customers site are not covered by the guarantee, except for the situations, when the Customer received dead on arrival product with “Tested” sticker.
The Company reserves the right to reject Customer’s warranty claim in cases specified below:
warranty seals are removed or damaged; warranty period has expired; evident attempts of software update or tampering acts of god
IMPORTANT: There are no warranty For Ribbon, IC, LCD and ALL products listed in Phone Sparepart section.

Please note warranty conditions on Part and lcd modules with 366 Direct Ltd ltd:

Lcds must be tested on a board before installation.

For Samsung lcds and others there is a test mode in whereby we recommended you to use.

We will not be held responsible for you fitting the lcd incorrectly,

We strongly advise that all Adhesive from the previous lcd be removed including the frame adhesive.

We also recommend the manufacturer’s adhesive is used to attach the lcd or other components used.

If there is a mic problem, which is situated on the motherboard, this has nothing to do with the lcd itself.

We will not be responsible for pressure applied to the lcd in order for it to crack.

We check every lcd that leaves our premises and therefore if the lcd has cracked, it would have either been 1 of 2, in your storage (possession) or fitted wrongly).

Please note we bubble wrap the goods to enormous depth in whereby parts are fully secure. If however there is a manufactures fault, it would indicate this at installation, the lcd will be totally blank or have a colour configuration error.

Genuine lcds such as Samsung come in specific packaging, if however you have ordered the wrong lcd, you have to report it to us within 24hrs, you the client bear the shipping cost 2 ways, To us and from us.

If however you changed your mind within 7 days, we will require the part to be in the exact condition given, I f we see that seals are off, the item is used, the packaging is creased, there are added labels, we will not exchange this whatsoever. If it comes back in perfect condition within 7 days then a restock fee of 20% will be charged.

If however you don’t want the part for some reason, we will have a restock fee of 20% however you have to notify us within 24hrs and send it back within 7 days, if there is a price change, then we will minus the difference + the 15% restock fee. Once again, the goods must come back in their original condition.

The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods’ manufacturers’ instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

 

Requirement for an RMA request

– All products must be returned in their original packaging including foil, wrap, labels (if any).

– The parts must be in perfect condition and undamaged (unless damaged during delivery).

– For products damaged during delivery, contact us within 2 days after receiving. For non-functional or products you did not order, contact us within 28 days after receiving.

 

Damaged parts

– Upon receiving a visibly damaged box, please reject the shipment, or request the courier to mark the box as damaged. For damaged parts inside the box, contact us via email within 2 days after receiving them. In this email, mention the product number, the order number, a description of the issue, and clear photos of the damage.

– We will review the request and send you an RMA number if the request is accepted.

– If accepted, you will need to send the products back within 7 days after receiving them.

The products have to be sent back in their original packaging, referencing the RMA number provided earlier.

Products returned under this policy must be sent by a fully trackable service such as DHL Express or similar courier to the following address:

RMA Department
366 Direct Ltd
Saturn Centre, Suite G8
Spring Road
Wolverhampton
WV4 6JX
United Kingdom

Bear in mind that returning the product is at your own cost, and that we have to receive the products in our warehouse within the stipulated 7 days after delivery.

– The returned products will be examined, and you will receive a credit note

– You can choose to have the product replaced or refunded.

In case of a refund, the paid amount of the product(s) will be transferred back to your account within 14 days, where payment and transportation fees will be included or excluded based on a partial or full order return.

In case of a replacement, the product will be delivered free of charge and delivery time will depend on actual stock availability.

 

Non-functional parts

– Contact us via email within 28 days after receiving a non-functional product. In this email mention the product number, the order number and a description of the issue.

– We will review your request and send you an RMA number if the request is accepted.

– If accepted, you will need to send the products back in their original packaging, referencing the RMA number provided earlier. Products returned under this policy must be sent by a fully trackable service such as DHL Express or similar courier to the following:

RMA Department
366 Direct Ltd
Saturn Centre, Suite G8
Spring Road
Wolverhampton
WV4 6JX
United Kingdom

Bear in mind that the return costs will be at your own expense, and that we have to receive the products in our warehouse within these 28 days.

– The returned products will be examined, and if accepted, you will receive a credit note.

– You can choose to have the product replaced or refunded.

In case of a refund, the paid amount of the product(s) will be transferred back to your account within 14 days, where payment and transportation fees will be included or excluded based on a partial or full order return.

In case of a replacement, the product will be delivered free of charge and delivery time will depend on the actual stock availability.

 

Improper/Rejected returns

We reserve the right to reject returns in the case of suspected abuse of return policy, including but not limited to the following:

– Parts show signs of use

– Parts returned suspected to be supplied by another vendor or

– Consistent improper installation techniques causing failure of parts.

If you return a product in violation of this policy and you do not have any other legal right to a refund or replacement of that product,

– The product will neither be refunded nor replaced.

– We reserve the right to withhold the returned product until any additional charges for re-delivery of the returned product is paid. If such charges are not received within 14 days of payment request, we reserve the right to destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at sales@366directltd.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Out of Stock Items.

Scenario 1:  All the items were in stock when your order was confirmed, but after your payment was confirmed, one of the items in your order went out of stock, In this case we will ship all the in-stock items that you have ordered first, and products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives.
Scenario 2: The item was already out of stock, when you made the order 
In this case we will ship all items in the order, only when the new stock arrives However, in some situations we might ship the items that are available, first.
NOTES
  Tax and Duty – Tax and duty is not included. Please check your government policy on import before proceed to purchase.

Damage or Declared Goods – DHL, FEDEX and TNT will only cover the declared value stated on the invoice if the package is damaged by the time it reaches the destination. (We would not be held responsible if you have requested us to change the invoice value).

OEM & Genuine Products
All spare parts are compatible unless otherwise stated.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@366directltd.com and send your item to: The Saturn centre G8 suite spring road, Wolverhampton, WLV, WV4 6JX, United Kingdom.

 

Shipping

To return your product, you should mail your product to: The Saturn centre suite G8 spring road, Wolverhampton, WV4 6JX, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.